Tidligere kurser og forløb

Betjening af kunder sker i dag både digitalt og personligt og kundens behov skal derfor opfyldes i samspil med de digitale ydelser og platforme.

På kurset lærer du om kundeforståelse og kundepleje i et digitalt læringsrum, og du oplever på egen krop at deltage i en digital serviceydelse, hvor du er kunde.

Oplever du også, at det er en udfordring at skabe og fastholde interesse for IT-projekter hos de mange vigtige personer uden for projektet?

Dette kursus har fokus på forståelse og håndtering af interne brugere og kunder og på, hvorledes man får brugernes og forretningens interesse og støtte fra starten og fastholder motivationen. Kurset giver dig en køreplan til at finde ud af, hvem du skal involvere hvornår, hvordan og hvor meget.

Collective intelligence is a new and emerging field of research, already widely used for decision making.

Learn more about the business opportunities that the field of collective intelligence brings about and how to aggregate 'bottom-up' information from internal and external crowds.

This course focuses on issues such as program and portfolio management in organizations that must adapt to the realities of great uncertainty, complexity and rapid changes - an agile world.

The course takes participants on a journey from traditional methods to modern agile methods. As a participant you obtain a unique knowledge that can be quickly applied and is in high demand in many companies.

This webinar took place Friday 3 September 2021. An adapted version of the recorded presentation is available here. If you want to explore the fundamentals of artificial intelligence further, check out the course Introduction to Artificial Intelligence.

Today, artificial-intelligence-driven technologies are changing the world, and there are no ends to the possibilities for businesses and organisation.

But what exactly is AI and how do businesses and organisations create value with it?

The webinar was held on Friday 1 October 2021 in conjunction with the course Collective Intelligence for Predictions, Innovation, Work and Competitiveness.

Any society, organisation, or business is like a great collective mind. Co-workers and employees have a unique perspective on their tasks, challenges, and the future of the organisation. But like people, most organisations only utilise a small part of that collective brain in its operations.

What if you could tap into this vast pool of employee experience and know-how?