Designing the User Experience of Healthcare Technology

Video

Digital healthcare solutions form an innovative growth area that addresses one of the greater societal challenges of our time. The need for maintaining and improving the quality of life for people who are living with medical conditions is crucial. Here it is important to include research and studies on user experience design in relation to the different dimensions of healthcare products and solutions.

When exploring solution concepts, going through processes of iterative prototyping, developing patient support programs and evaluating technological solutions, it is critical to understand users and incorporate a user-centered approach. The introduction of connected devices, digital platforms and infrastructures like smartphones and -watches, hearing aids, personal voice assistants (in ear as well as smart speakers), and AI in healthcare make the focus on users even more important.

The ecosystems of connected devices introduce a lot of complexity to the user experience of a given healthcare technology, but it might also enhance the diagnostics and communication between healthcare professionals and users.

The IT-University has put together a 2-day professional course that will give you inspiration, and present user experience practices and methods to be used in the context of healthcare technology and smart devices.

The thematic deep-dives in the course will present you to inspirational cases, methods and theories to think with when designing user experiences for healthcare technologies. During the workshops in the course you will also have a chance to try out some of the methods and analysis tools, and reflect upon how you can integrate this in your work.


 

With the course you will achieve the following competencies::

  • You will gain insights into new possibilities for user experience research in relation to connected digital devices and smart healthcare technologies such as hearing aids, smart speakers and other automated devices.
  • You will get insights from epitome cases and new research on important issues related to user experience design.
  • You will get hands-on experience with methods and analysis tools for user experience design in relation to the different dimensions of healthcare products and solutions.

 

Structure of the course

Course Day 1 (9:00-16:00)

  • General introduction: Designing user experience of healthcare technology
  • Thematic deep-dive: User experience design and well-being [Associate Professor, Jonas Fritsch]
  • Lunch
  • Thematic deep-dive: Working with visualizations of healthcare data in user experience research [Assistant Professor, Søren Knudsen]
  • Workshop: User experience methods and evaluation tools in relation to smart healthcare technology

Course Day 2 (9:00-16:00)

  • Thematic deep-dive: Designing with innovative and sustainable UX design methods and analytical tools [Associate Professor, Anna Vallgårda]
  • Workshop:User experience design - sustainability, aesthetics and identity of healthcare technologies
  • Lunch
  • Workshop:User experience analysis tools in relation to smart healthcare technology
  • Network and future perspectives

Thematic Deep Dives

  • Thematic Deep Dive:
    User Experience and well-being
    By Jonas Fritsch, Associate Professor and Head of the Affective Interaction & Relations (AIR) Lab Research Group at ITU and the Design Research Section at the IT University of Copenhagen.

    The affective and psychic well-being of the user is a critical variable to consider in the design of products and services in general - and for health tech technologies specifically. For instance, a medical interventions may fail because people are challenged by emotional stressors related to work or family. This lecture will unpackage how affective and psychic well-being data can be sampled, communicated and used by primary users like patients and secondary users like health care practitioners. Specific cases will be presented where affective data was integrated into the design of different technologies like patent support programs and clinical support tools. Also, the lecture will consider how an affective and psychic well-being dimension can be integrated into the design processes.


  • Thematic Deep Dive:
    Working with visualizations of healthcare data in user experience research
    By Søren Knudsen, Assistant Professor at the IT University of Copenhagen, founding member of the Human-Centered Data Science research group, and manager of the Master’s specialization in Data-Driven Design.

    People increasingly collect data about themselves and their well-being to gain insights for themselves and their health providers through data visualizations. In this lecture, I discuss this growing trend and discuss how we might consider patient-generated data visualizations in designing visual data representations in a healthcare context. Throughout the talk, I will point to methods, activities, and approaches that might be used in visualization design processes. We conclude the session with a brief hands-on visualization design activity.
  • Thematic Deep Dive:
    Designing with innovative and sustainable UX design methods and analytical tools

    By Anna Vallgårda, Associate Professor and Head of the ixd lab at the IT University of Copenhagen

    The thematic deep-dive concerns how to design medical devices for meaningful appropriation into peoples’ lives, and how to design with innovative and sustainable UX design methods and analytical tools such as interaction critique and individual design.

Lecturers of the course

Adam Heleniak


Adam Heleniak is Head of User Research & Design at DHI and external lecturer at the IT University of Copenhagen.

Adam Heleniak has 10+ years of experience of applying design and UX in various companies working with product development. In his past experience at GN ReSound and Oticon Adam contributed to development of products and services around hearing aids and sound technology.

Throughout the years Adam got to work with concepts of new digital and physical products targeted at hearing aids users. In his projects he applied various methods and tools that helped to engage users in the development process, elicit user needs and test design hypotheses.

Read more about Adam Heleniak here.

Stina_Hasse_Joergensen_2021

 

Stina Jørgensen is a postdoctoral researcher at the Affective Interactions & Relations (AIR) Lab at the Digital Design Department at the IT University of Copenhagen. 

Among other things, she conducts user experience research in relation to digital platforms and emerging care technologies such as personal voice assistants in smart homes.

Jonas Fritsch - PhD and Associate Professor in Interaction Design at ITU


Jonas Fritsch, PhD, is Associate Professor in Interaction Design at the IT University of Copenhagen in the Department of Digital Design. He leads the Affective Interaction & Relations (AIR) Lab Research Group at ITU (https://airlab.itu.dk/) and is head of the Design Research Section.

His research revolves around a creative thinking of interaction design, design processes, experience philosophy and affect theory through practical design experiments using exploratory technologies in a variety of applied context many of which are related to digital healthcare. He is co-managing the DFF (Danish Independent Research Council)-funded project on Affects, Interfaces, Events (2014-present).

Soeren Knudsen Assistant Professor ITU

Søren Knudsen is Assistant Professor at the Digital Design Department at the IT University of Copenhagen and a Marie Curie fellow. Søren Knudsen's research focuses on information visualization and human-computer interaction. He is interested in supporting people in understanding, making sense of, and discussing data in face-to-face and online contexts, for example supported by large or multiple displays and social media.

His inquiries focus on understanding how citizens and professionals make sense of healthcare data and how we might support them in doing so. His previous affiliations include the Department of Computer Science at University of Copenhagen, and the Centre for Health Informatics, Cumming School of Medicine and the ILab, Department of Computer Science, both at University of Calgary, Alberta, Canada.

Read more about Søren Knudsen here.

ITU Associate Professor Anna Vallgaarda

Anna Vallgårda is an Associate Professor and Head of the ixd lab at the IT University of Copenhagen.

Her research is about developing methods for the interaction designer; methods that will help them engage with the entanglements of their designs in relation to the body, the social and cultural, and the environment. She does this from the perspective of care, and she explores ways for the designer to care for the users’ various situations, desires, aesthetics, norms and values. She works through material prototyping and methodological explorations.

YOU

Multiple professionals will benefit from this course, especially professionals with the following functions:

  • Product owners
  • Product managers
  • UX designers
  • Usability specialists
  • Market researchers
  • Healthcare practitioners

Practical

Time and place:
The course will take place at the IT University on 27 and 28 April 2022.

Admission requirements
There are no admission requirements.

Price
10.000 kr. The price does not include value added tax.

Details:
The course is taught in English. There is no exam but you will be awarded a certificate upon completion of the course.